If you need help with an order, please email: [email protected] and our team will be happy to assist. Please include a phone number and best time for them to contact you if you would like a personal follow up.
Our support team works Monday-Friday from 8-5 PM MST. We do check emails over the weekend but please know that if you are contacting us over the weekend, you will be one of our first contacts on Monday morning.
If you’ve ordered a packages, we typically ship all orders within one business day of receiving an order. If you need to update an address or something with your order, please email [email protected] The support team manages all shipping of packages and will respond to you and can usually make updates to your shipping information if you notify us within 12 hours of playing your order.
And.. Feel free to email Jason directly.
He answers his email and don’t be surprised if you get an email or phone response from him.
You can reach Jason’s personal email at: [email protected]
If I purchase the PDF file from your site, will I have immediate access to the song?
Yes, you will be able to download the song from the purchase confirmation page and we will also send you an email. Here’s a link to a walkthrough video that shows you how to access your PDF files after you’ve ordered from the site: https://youtu.be/8_H2IRE9EvU
What program do you use to play music on your iPad?
I prefer to use the App “ForScore” but there are several apps that you can use to do the same thing.
How can I turn pages on my ipad with a foot pedal?
I’ve been using the AirTurn footpedals since they first came out and love them. They are simple and work great. You can learn more about them at: http://www.airturn.com/bluetooth-pedals
What program do you use to write your music?
I started writing music with pencil and paper. I now use Finale, which is a bit pricy. There are some good intro options with Finale though. The other program out there is Sibelius. I’ve tried both. Neither one is very easy for a beginning but I think that Finale is the easiest of the two. Sibelius is a bit hard to figure out if you have used Finale. There are fans of both music notation softwares though. There are also some pretty cool apps for the iPad now that you can write music on, but if you do want to get serious about writing music you’ll likely need to eventually buy a license of Finale or Sibelius.
What program do you use to record your songs?
I record my songs in a studio but we use a software program called ProTools.
What do you charge to do concerts for small groups?
One of the things I love doing is playing for small groups of people. If you are planning a Holiday party and would like to have piano entertainment or a concert for a small group of people, send me an email. These in-home shows can go as long as you’d like. I typically charge $475 for this type of event plus travel costs. If you are in Northern Utah and I can get to your home in 30 minutes, I don’t charge any extra. If more travel time is involved, we can talk and figure out a price that we both feel is fair.
Do you teach piano lessons, composing, or mentor aspiring musicians?
I’ve never taught piano lessons but I have worked with a few people over the years who were wanting to learn more about composing. I love helping mentor young composers or aspiring musicians. To do this, we actually stared Aingeal Music Worldwide to help organize many of my musician friends and allow us to provide a more structured type of mentoring. If you’d like to get into the music business or learn more about whether music may be a career path for you, please reach out to me via email, share a bit of your story and tell me how you think I might be able to help. I have many connections that can help with recording at the studio, getting your music to iTunes, learning about music notation, orchestration, film and Video game music, mixing, etc, and I’m happy to make introductions to the right people to help someone. Again, just send me an email to [email protected] and tell me what you might be looking for help with.
What are your policies on shipping and what should I do if I have questions?
If you are ordering from our website (Tonioli.com) the order for digital products will allow you to download your files immediately after purchase. For paper/spiral bound books we normally are able to package and ship the books next business day (M-F). We ship with USPS and typically use First Class or Media Mail. Most packages include a tracking number through the USPS. Thanks to Covid and problems with the post office, we are finding that many of the East Coast addresses have been taking as much as 12-20+ days, even when we send via First Class. Unfortunately it seems that the days of 3-5 days for First Class packages to arrive aren’t happening anymore. We continue to work with our postmaster to try to find ways to ensure that the packages are arriving as quickly as possible. If a package has taken at least 3 weeks and has not arrived, we are happy to ship another order out for you but we find that about 99% of the time that both packages arrive.
Most of the time packages arrive in great condition but we have had times where the book or CD arrives damaged. We’ve seen everything from Tire Marks on the envelope to books being bent completely in half by machines. While that isn’t the norm, we want you to be able to enjoy the book and feel it should arrive in good condition. If you receive an order and it is significantly damaged to the point that you feel a replacement is needed, please email our support team at [email protected] and we’d be happy to make things right, within reason. We want you to be able to enjoy the music for years to come and for the few times that a post office worker ends up having something happen that causes damage to the package, we feel like we can do our part to help make sure you feel good about your purchase.