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If you need help with an order or have inquiries about Jason’s Piano Music, please email: Support@Tonioli.com and our team will be happy to assist. Please include a phone number and best time for them to contact you if you would like a personal follow up.

Our support team works Monday-Friday from 8-5 PM MST. We do check emails over the weekend but please know that if you are contacting us over the weekend, you will be one of our first contacts on Monday morning.

If you’ve ordered a packages, we typically ship all orders within one-three business days of receiving an order. If you need to update an address or something with your order, please email Support@Tonioli.com. The support team manages all shipping of packages and will respond to you and can usually make updates to your shipping information if you notify us within 12 hours of placing your order.

And.. Feel free to email Jason directly.

He answers his email and don’t be surprised if you get an email or phone response from him.

You can reach Jason’s personal email at: Jason@Tonioli.com

Interested in booking a coaching call with Jason to talk about piano music or business?  Please email Jason@Tonioli.com.

FAQ’s

If I purchase the PDF file from your site, will I have immediate access to the song?

Yes, you will be able to download the Piano music song from the purchase confirmation page and we will also send you an email. Here’s a link to a walkthrough video that shows you how to access your PDF files after you’ve ordered from the site: https://youtu.be/8_H2IRE9EvU

Is Jason planning to do more Easier versions of hymns?

Yes, we are planning to work on and release more Easier versions of songs. There are currently 3 Easier Songbooks. There are 2 Easier hymn books and 1 Easier Christmas book. Click Here to see a video where Jason talks about his plans for the Easier songbooks.

What program do you use to play music on your iPad?
I prefer to use the App “ForScore” but there are several apps that you can use to do the same thing.

How can I turn pages on my ipad with a foot pedal?
I’ve been using the AirTurn footpedals since they first came out and love them. They are simple and work great. You can learn more about them at: http://www.airturn.com/bluetooth-pedals

What program do you use to write your music?
I started writing piano music with pencil and paper. I now use Finale, which is a bit pricy. There are some good intro options with Finale though. The other program out there is Sibelius. I’ve tried both. Neither one is very easy for a beginning but I think that Finale is the easiest of the two. Sibelius is a bit hard to figure out if you have used Finale. There are fans of both music notation softwares though. There are also some pretty cool apps for the iPad now that you can write music on, but if you do want to get serious about writing music you’ll likely need to eventually buy a license of Finale or Sibelius.

What program do you use to record your songs?
I record audio for my songs in a studio but we use a software program called ProTools. For music notation I used to use Finale but now use Dorico for all music notation and scoring. 

What do you charge to do concerts for small groups?
One of the things I love doing is playing for small groups of people. If you are planning a Holiday party and would like to have piano music entertainment or a concert for a small group of people, send me an email. These in-home shows can go as long as you’d like. I typically charge $475 for this type of event plus travel costs. If you are in Northern Utah and I can get to your home in 30 minutes, I don’t charge any extra. If more travel time is involved, we can talk and figure out a price that we both feel is fair.

Do you teach piano lessons, composing, or mentor aspiring musicians?
I’ve never taught piano lessons but I have worked with a few people over the years who were wanting to learn more about composing. I love helping mentor young composers or aspiring musicians. To do this, we actually stared Aingeal Music Worldwide to help organize many of my musician friends and allow us to provide a more structured type of mentoring. If you’d like to get into the music business or learn more about whether music may be a career path for you, please reach out to me via email, share a bit of your story and tell me how you think I might be able to help. I have many connections that can help with recording at the studio, getting your music to iTunes, learning about music notation, orchestration, film and Video game music, mixing, etc, and I’m happy to make introductions to the right people to help someone. Again, just send me an email to jason@toniol.com and tell me what you might be looking for help with.

What are your policies on shipping and what should I do if I have questions?
If you are ordering from our website (tonioli.com) the order for digital products will allow you to download your files immediately after purchase. For paper/spiral bound books we normally are able to package and ship the books within 1-3  business days (M-F). We ship with USPS and typically use First Class or Media Mail. Nearly all the packages we send include a tracking number through the USPS. We are finding that many of the East Coast addresses take as much as 5-20+ days, even when we send via First Class. Unfortunately it seems that the days of 3-5 days for First Class packages to arrive aren’t happening anymore. If a package has taken at least 3 weeks and has not arrived, we are happy to ship another order out for you but we find that about 99% of the time that both packages arrive.

Most of the time packages arrive in great condition but we have had times where the package arrives damaged. We’ve seen everything from Tire Marks on the envelope to books being bent completely in half by machines. While that isn’t the norm, we want you to be able to enjoy the book and feel it should arrive in good condition. If you receive an order and it is significantly damaged to the point that you feel a replacement is needed, please email our support team at support@Tonioli.com and we’d be happy to make things right, within reason. We want you to be able to enjoy the music for years to come and for the few times that a post office worker ends up having something happen that causes damage to the package, we feel like we can do our part to help make sure you feel good about your purchase.

🔁 What Is Your Return Policy?

Short version: We do not accept returns on printed books unless there is a defect or an error on our end.

The longer (and honest) explanation:

We’re a small independent team that ships over 20,000 packages a year. Out of all those orders, only a small handful of customers ever request a return. It’s rare.

But over time, we noticed something important.

When we did allow returns, almost every book that came back was bent, creased, or damaged in a way that made it impossible to resell. And because we’re not a massive warehouse operation, even a small number of unsellable returns adds up quickly.

Companies like Amazon have built entire systems around free returns — and their prices reflect that. If someone prefers the flexibility of Amazon’s return policy, our books are available there. Just know the pricing is typically higher on Amazon because of their fees and structure.

When you purchase directly from us at Tonioli.com, you’re:

To make sure you can buy confidently, we provide:

We truly believe you can get a very accurate feel for the music before you purchase.

🎵 If There’s a Problem

If there is:

Email support@tonioli.com and we’ll absolutely take care of you.

We want you to love the music and enjoy it for years.

If you simply change your mind after purchasing, we’ll usually suggest gifting the book to a friend, student, or fellow pianist. Music shared tends to create more good than books sent back and forth through the mail.

We believe in fair policies, win-win relationships, and keeping things sustainable so we can continue creating amazing music.

Do you do concerts and performance? If so what is your fee?

Depending on the situation, I’m always willing to consider doing concerts, however, it has to be the right fit. As much fun as it was to do concerts for 50-100 people or even small house parties in past years, I found that doing these took significant time away from my family and kids. I had one December where I did 18 concerts and missed so many things with family that I swore I would never do that again.

After that year, I decided that I would only do larger venues that would have at least 150+ people attending and would no longer do “free” / “you get exposure” concert. (Don’t get me started on how many times musicians get told how valuable exposure will be…) I will however sometimes do a motivational, church themed fireside if it is the right fit. For fireside type speaking/performance events, it needs to be the right sized group and needs to be something I feel like is something I should do.

If you’d like to have me come and do a concert in your area, please don’t hesitate to reach out. My typical fee and goal for NET earnings for a concert is $3,500 – $20,000 depending on the location, people I would be working with, amount of work involved, etc. However, if it is an awesome location or there is a really compelling or amazing reason to be part of the event, we should definitely talk. For the right situation, I’ve been known to do concerts for free as well…

I do offer concerts a handful of times a year at my home recording studio where I bring in some amazing people as well. These concerts are very intimate and different than any concert you’ve likely been to. You literally are sitting in my recording studio, hearing music live from the place where it is often created. We only do a half dozen or so of these types of shows a year and they typically sell out very quickly. If you’d like to see our upcoming dates, you can click here.