Orders, Shipping, Returns & Payment
Physical sheet music books are typically processed and shipped within 1–3 business days after your order is placed.
Once your order ships, you will receive a shipping confirmation email (if tracking is available). Delivery times vary depending on your location.
Digital sheet music purchases are delivered instantly via email after payment is completed.
Yes! Let us know the correct quantity you’d like to order, and we’ll adjust your order before it ships.
Please send us a screenshot of the charges, and we’ll investigate this for you.
Yes! Tonioli Music ships physical sheet music books internationally.
Shipping times and costs vary depending on your country and chosen shipping method. Please note that international customers are responsible for any customs fees, duties, or import taxes required by their country.
Delivery times depend on your location:
U.S. Orders: Typically 3–7 business days after shipping
International Orders: Usually 1–3 weeks, depending on customs and postal service
Please note that shipping carriers may occasionally experience delays that are outside of our control.
If your package has not arrived within a reasonable timeframe, please contact us and we’ll help track it down.
If your physical order appears lost or significantly delayed, please contact us with:
Your full name
Order number
Shipping address
We will work with the shipping carrier to resolve the issue as quickly as possible. Your satisfaction is important to us, and we’ll do our best to make it right.
If your payment was declined, please check:
That your billing address matches your card information
That your card has sufficient funds
That your bank has not blocked the transaction
You may also try using a different payment method. If you continue to experience issues, contact us and we’ll help you complete your order.