Refund and Returns Policy
We want you to feel confident when ordering and to enjoy the music you receive. Please review the guidelines below so expectations are clear.
Refunds
Refunds Before Shipment
Order Errors or Duplicates
If an order was placed incorrectly (such as ordering too many copies or selecting the wrong item), please contact us as soon as possible.
If the order has not shipped, we will issue a full refund.
If the order has already shipped, please contact us and we’ll work together to resolve the issue to your satisfaction.
Requests Sent Before Shipment
If you contacted us to cancel or change an order before it shipped, but the message was not seen in time, we will still work with you to make things right.
Returns
Physical Books
Because our books are printed and shipped independently, we do not accept returns on physical books simply due to preference, level, or style once they’ve been delivered.
We strongly encourage reviewing the sample pages on our website before ordering to be sure the music is a good fit.
If a Book Isn’t the Right Fit
If a book turns out not to be the level you were hoping for, we’re happy to help in other ways, including:
- offering a coupon toward another book
- helping you choose a different title or digital option
Our goal is always to help you enjoy the music you purchase.
Digital Products
All digital downloads are non-refundable once delivered.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@tonioli.com.
Need help?
If you have any questions about your order, please contact us at:
📧 support@tonioli.com
📧 wilmie@tonioli.com
We’re happy to help.